Live Chat Agent

ContractHamparan

About this role

About the role

We're looking for a Live Chat Agent to join our customer-facing team. You'll be the first point of contact for our users, handling conversations in real time, solving problems, and making sure every interaction leaves people feeling heard and helped. This is an entry level role, and we welcome fresh graduates.

What you'll do

Respond to customer inquiries via live chat with clear, friendly, and accurate answers
Troubleshoot common issues and guide users through step-by-step solutions
Escalate complex cases to the right internal team with clear notes and context
Keep response times low and quality high, even during busy periods
Document recurring questions and suggest improvements to our help content

What we're looking for

High school diploma or higher
Strong written communication skills in English and Bahasa Indonesia
Comfort with shift work, including evenings, weekends, and public holidays
Ability to stay calm and helpful under pressure
Basic computer literacy and the ability to learn new tools quickly

Nice to have

Previous experience in customer service, retail, or hospitality
Familiarity with live chat platforms or helpdesk tools
Typing speed above 50 WPM

How we hire

A short written exercise to assess communication style, a 30-minute intro call, and a final interview with the team lead.

Requirements

Skills

Written communication in English and Bahasa Indonesia, active listening, complaint handling, and stress tolerance.

Experience

Previous customer service, retail, or hospitality experience; familiarity with live chat or helpdesk tools.

Education

High school (SMA/SMK) diploma or higher.

CV Quality

Clarity of written application, attention to detail, and evidence of relevant skills or experience.

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