Live Chat Agent
Today
About the role We're looking for a Live Chat Agent to join our customer facing team. You'll be the first point of contact for our users, handling conversations in real time, solving problems, and making sure every interaction leaves people feeling heard and helped. This is an entry level role, and we welcome fresh graduates. What you'll do Respond to customer inquiries via live chat with clear, friendly, and accurate answers Troubleshoot common issues and guide users through step by step solutions Escalate complex cases to the right internal team with clear notes and context Keep response times low and quality high, even during busy periods Document recurring questions and suggest improvements to our help content What we're looking for High school diploma or higher Strong written communication skills in English and Bahasa Indonesia Comfort with shift work, including evenings, weekends, and public holidays Ability to stay calm and helpful under pressure Basic computer literacy and the ability to learn new tools quickly Nice to have Previous experience in customer service, retail, or hospitality Familiarity with live chat platforms or helpdesk tools Typing speed above 50 WPM How we hire A short written exercise to assess communication style, a 30 minute intro call, and a final interview with the team lead.